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Menu never opened. What belongs in a note?

miraOP

Started 8 Sept 2026 · Last reply 10 Sept 2026 · 4 replies · 38 views · Closed thread · Closed by archive

Loader ran but the in-game menu never opened. I rebooted once. Before I email support, what should actually be in the note?

4 replies on Menu never opened. What belongs in a note?

  • reed
    Include your order id, Windows build (Settings → System → About), and whether the product page said Undetected or Updating when you tried.
  • len
    Note if Defender or another AV was on, and whether you already ran the setup guide order. One clean retry after exclusions is fine.
  • otto
    If status was Updating, support will tell you to wait — that is not a loader bug.
  • mira
    Got it. I will send order id, Win 11 23H2, Undetected, and that Defender was excluded.

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